Orders placed before 1pm GMT on a weekday are usually dispatched the same day. Orders placed after 1pm, at weekends or on UK bank holidays will usually be dispatched the next working day.

UK orders are usually delivered the next business day when ordered before 2pm GMT on a weekday.  US standard delivery is usually 6 to 7 business days including fulfillment, with UPS Express usually around 3 business days. European delivery is typically 2 to 7 business days, with many countries at the lower end of that range.

We ship from our warehouse in London, UK. Orders are dispatched Monday to Friday, and delivery is available Monday to Saturday depending on the destination and carrier.

Yes. We ship to the UK, US, Europe and selected international destinations. Available delivery options and costs are shown at checkout before you pay.

We offer standard free shipping on all US orders. We also offer free standard shipping to the UK and Europe on orders over £40 / €40. For other countries, the available shipping rates will be shown at checkout.

For international orders, we ship with customs duties paid where available, so the price you pay at checkout should be the final price you pay. No surprise customs bill should be due on delivery but if they are you can email us proof of your payment and we will refund you the difference. 

Yes. Once your order has been dispatched, you’ll receive a confirmation email with tracking details so you can follow your parcel.

Please contact us as soon as possible at support@eyesnug.com. If your order has not yet been dispatched, we’ll do our best to update the address before it leaves our warehouse.

If your tracking has not updated or your order has not arrived within the expected delivery window, contact us at support@eyesnug.com and we’ll help investigate with the carrier.

Yes. Oils, sunscreen, makeup and skincare products can build up on the shield over time. Let sunscreen or skincare absorb before wearing your sunglasses, and gently wipe the shield after use to keep it clean and comfortable.

Standard lenses offer everyday sun protection. Polarised lenses help reduce glare from reflective surfaces such as water, roads and snow. Photochromic lenses change darkness depending on UV exposure, making them useful when light && UV levels vary.

We offer hassle-free returns within 30 days of receiving your order, as long as the item is returned in its original condition with proof of purchase. You can start a return from your account or our returns portal here

Yes. Fit is especially important with Eyesnug sunglasses. If your pair feels too snug, not snug enough, or simply does not feel right for you, please contact us and we can help with an exchange, refund or fit advice. You can find our returns portal here

Once your return is approved, refunds are processed back to your original payment method. Your bank or card provider may take additional time to show the refund on your statement.  Approved refunds are usually refunded to the original payment method within 3 business days. If you have not received after 7 business days of refund approval please contact us so we can investigate.

UK returns are free and we will pre pay your shipping. For international returns, please contact us first so we can confirm the best return option for your country.

You can start a return through your account or visiting here. Contact us at support@eyesnug.com if unsure.

Please include your order number and the reason for return. Items sent back without first requesting a return may not be accepted.

Yes. If another Eyesnug model is likely to suit your face shape or fit preference better, we’ll be happy to help. In some cases, the fastest option may be to return your current pair and place a new order for the model you want.

For international customers, we recommend contacting us before returning your order. Depending on your location, it may be faster to return your current pair for a refund and place a new order for the replacement model.

Please inspect your order when it arrives. If anything is damaged, faulty or incorrect, contact us straight away at support@eyesnug.com with your order number and photos if possible, and we’ll make it right.

No. Making good-faith minor fit adjustments will not affect your right to a full refund. For Pursuit and Originals, we are comfortable with adjustment for the perfect fit.

You can gently warm the temple arms with a hairdryer on low heat and adjust little by little.

Prescription lenses are ordered separately through our partner Lensology. If you are considering prescription lenses, we recommend testing the frame fit first before sending your frame away for reglazing.

The best model depends on your face shape, head size and how much snugness you want. As a general guide, Explorer is the least snug, followed by Originals, Viento and pursuit. The product pages include model-specific fit guidance and Snug Scale ratings. You can also read https://eyesnug.com/blogs/news/find-your-perfect-eyesnug-sunglasses-which-model-suits-you-best for more sizing guidance.

In our experience the Pursuit model is the model which gets the most overwhelming positive feedback on fit, especially for women. Viento is designed for smaller faces. It has a more petite frame and is a good place to start if larger sunglasses often feel loose or oversized. 

Originals is Eyesnug’s largest frame and will suit many average-to-larger head sizes. It may be especially suitable where smaller frames feel too tight or narrow.

They should feel close and secure, but not uncomfortable. A close fit helps reduce exposure to wind, dust, pollen, cold air and other irritants, but there still needs to be enough comfort and airflow for everyday wear.

Look for a close fit around the brow, sides and cheeks, with minimal open gaps. The better the fit, the more protection you’ll usually get from wind and airborne irritants. If there are obvious gaps, a different model or small fit adjustment may work better.

If they feel uncomfortably tight, try wearing them briefly at home first and check whether the pressure eases. On Pursuit and Originals, minor arm adjustments can be made by gently warming the temple arms with a hairdryer on low heat and adjusting little by little.

Often though you are best to return them for full refund as if you won't wear them, they can't protect you!

A close, secure fit usually gives the best protection. If your sunglasses feel a little loose, silicone nose pads or temple adjusters can sometimes help improve the fit.

The Snug Shield is the soft protective insert or shield designed to help reduce exposure to wind, dust, pollen, cold air and other airborne irritants while keeping the frame comfortable for daily wear.

• None: Fitovers & Explorers
• Removable: Originals & Pursuit
• Fixed (with adhesive): Viento

Your order includes your Eyesnug sunglasses an Eyesnug cotton linen bag and microfibre lens cloth, Certain models als include and anti-fog spray.

Please check the individual product page for the exact contents of each model.

If you require replacement snug shield, temple grips or anything else please get in touch and we will organise a free replacement within 1 year of purchase.  

Fogging can happen when warm, moist air gets trapped behind the lenses. A very close fit improves protection, but if airflow is too limited, moisture may build up. A small adjustment to the fit, cleaning the lenses, or using no-fog spray can help.

If your pair includes a removable snug shield, removing it can sometimes help reduce fogging by improving airflow. You’ll still keep many of the protective benefits of the wraparound frame, but the fit will feel a little less sealed.

Add your Keep the lenses clean and dry. Use the no-fog spray supplied with Viento and Pursuit models as directed. Small fit adjustments can also help improve airflow. In cold or damp conditions, try to direct your breath downward, especially when wearing high collars, scarves or face coverings. 

While we do our best in design to reduce fogging as much as possible but if its inconvenient then please return for a full refund answer here.

Keep the snug shield clean and dry. Gently wiping it helps remove skin oils, dust and moisture, which can keep the fit comfortable and maintain clearer vision. If your model has a removable shield, remove it before cleaning. Avoid soaking the shield, and make sure it is fully dry before refitting or wearing.

If your pair includes a removable snug shield, removing it can sometimes help reduce fogging by improving airflow. You’ll still keep many of the protective benefits of the wraparound frame, but the fit will feel a little less sealed.

Yes. All eyesnug sunglasses offer 100% UV400 protection on adult models such as Originals and Viento.

Photochromic lenses react to UV light. Very wide-brimmed hats, deep shade or environments where UV is reduced may limit how much the lenses darken. This is normal and does not mean the lenses are faulty.

Most car windscreens block a significant amount of UV, so photochromic lenses may not darken as much or at all inside a vehicle as they do outdoors.

No. Eyesnug sunglasses do not cure dry eye, allergies or any medical condition. They are designed to help reduce exposure to common triggers such as wind, dust, pollen and cold air. For ongoing symptoms, customers should speak to an eye-care professional.

First, purchase your eyesnug frame from us. You can then order your prescription lenses directly from Lensology using our partnership link eyesnug.com/lensology. Once ordered, you send your frame to Lensology so they can fit your new lenses and return the finished glasses to you.

Prescription lenses can be fitted into all eyesnug Originals, Viento and Explorer frames. We have created prescription-ready products to make the process simpler, but other colours and lens versions from these models are also suitable for reglazing through Lensology.

You can but you should know that wraparound prescription lenses are more complex than standard prescription lenses. Because of this, many high street opticians may not be able to fit prescription lenses into wraparound frames.

We have chosen to partner with Lensology because they offer a strong combination of customer experience, good value, a wide range of lens options and extensive experience fitting prescription lenses into wraparound frames. For the smoothest process, we recommend ordering your prescription lenses through Lensology at eyesnug.com/lensology

The Originals and Viento frames are generally suitable for prescriptions up to +4 or -4. The Explorer frames are suitable up +6 or - 6.

Final suitability depends on your full prescription, lens type and fitting requirements. You can use the Lensology calculator on our product pages before ordering or contact Lensology for confirmation.

Prescription lens costs are set by Lensology and depend on your prescription and chosen lens options. You can use the calculator below to check available prescriptions and estimate the cost before ordering.

Yes. We recommend using the Lensology calculator before ordering so you can confirm whether your prescription is suitable and get an estimate for your lens cost.

Lensology supplies, crafts and fits the prescription lenses. eyesnug supplies the frame, while Lensology handles the prescription lens order and reglazing service.

For wraparound frames, prescription lens production usually takes around 2–4 weeks, depending on the type of lenses you order and your prescription requirements.

Lensology handles the prescription lens production and fitting, so timescales may vary. You can view their latest estimated production times at https://lensology.co.uk/estimated-production-times/