Shipping Policy

Last updated: 21 July 2026

Order processing

Orders placed before 1pm UK time, Monday to Friday, are usually dispatched the same working day.

Orders placed after 1pm, at weekends or on UK bank holidays will usually be dispatched the next working day.

All orders are dispatched from our warehouse in London, United Kingdom. Once your order has been dispatched, you will receive a confirmation email containing your tracking details.

UK delivery

UK orders are usually delivered on the next business day following dispatch.

Free standard delivery is available on UK orders over £40. Any applicable delivery charges and available services will be shown at checkout before payment.

United States delivery

Standard delivery to the United States usually takes 6 to 7 business days, including order fulfilment.

UPS Express delivery usually takes approximately 3 business days.

Standard delivery is free on all US orders. Any available express delivery options and charges will be shown at checkout.

European delivery

Delivery to European destinations typically takes between 2 and 7 business days, depending on the destination and delivery service.

Free standard delivery is available on European orders over €40. Available delivery options and any applicable charges will be shown at checkout.

Other international destinations

We deliver to selected international destinations outside the UK, Europe and United States.

The destinations we currently serve, available delivery methods and applicable charges will be shown at checkout. If your country is not available during checkout, we are unfortunately unable to deliver there at this time.

Delivery times

All stated delivery times are estimates rather than guarantees. Business days exclude weekends and public holidays.

Orders are dispatched Monday to Friday. Deliveries may take place Monday to Saturday, depending on the destination and carrier.

Delivery may occasionally take longer due to customs clearance, carrier disruption, severe weather, public holidays or other circumstances outside our reasonable control.

Customs duties and import charges

Where available, international orders are sent with customs duties paid. This means the amount shown at checkout should normally be the final amount you pay, with no additional customs bill due upon delivery.

If you are unexpectedly required to pay customs duties or import charges, please email proof of payment to support@eyesnug.com. We will review the charge and refund the unexpected amount paid where applicable.

Tracking your order

You will receive an email containing your tracking information after your order has been dispatched.

Tracking information can sometimes take a short while to update after the parcel has been collected. If your tracking has not updated or your order has not arrived within the expected delivery window, please contact us at support@eyesnug.com.

Incorrect or incomplete addresses

Please check your delivery address carefully before completing your order.

If you need to change your address, contact us as soon as possible at support@eyesnug.com. If your order has not yet been dispatched, we will do our best to update the address. We cannot guarantee that an address can be changed once an order has entered the dispatch process.

Eyesnug cannot be held responsible for delays or failed delivery caused by an incorrect or incomplete address supplied at checkout. Additional postage charges may apply if an order needs to be sent again.

Delayed or lost parcels

If your order has not arrived within the expected delivery timeframe, please check the tracking information first.

If the tracking has stopped updating or you believe the parcel may be lost, contact us at support@eyesnug.com with your order number. We will investigate the delivery with the carrier and work with you to reach an appropriate resolution.

Damaged, faulty or incorrect orders

Please inspect your order when it arrives. If an item is damaged, faulty or incorrect, contact us as soon as possible at support@eyesnug.com.

Please include your order number and photographs of the item and packaging where possible, so we can resolve the issue quickly.

Returns

Our returns terms, including our 30-day returns period and free UK returns, are covered separately in our Refund Policy and returns portal.

Contact us

For questions about delivery or an existing order, contact:

Email: support@eyesnug.com